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Contractor Equipment Guidelines

Learn about our contractor system and equipment policy requirements for smooth operations.

Policy Overview

At Business Hero Call Center, we have a comprehensive equipment policy in place for our contractors. This policy outlines the system and equipment requirements necessary for our contractors to effectively perform their duties. We believe that having the right tools is crucial for success, and we strive to ensure that all our contractors are well-equipped. Our policy covers everything from the type of computer and internet connection required, to the use of specific software and applications. We are committed to maintaining a high standard of service, and our equipment policy plays a key role in this.

Policy Essentials

*PC Specifications: 

- Intel Core Processors: i3-9000 series or better, i5-7000 series or better, i7-5000 series or better, i9 series, or better, AMD Ryzen 3 series or better 

- Minimum hard drive space: 20GB (recommended: 30GB or more). Minimum RAM: 4GB (recommended: 8GB) 

- Operating System: Windows 10 or Windows 11 

*Internet Connectivity: Hardwired connection with a minimum of 10Mbps download and 3Mbps upload speed (recommended: Minimum 30Mbps download and 10Mbps upload) 

- Maximum latency threshold: Minimum 120ms (recommended: 50ms)

*Monitor Specifications: Minimum resolution: 1280x1040 - Recommended resolution: 1920x1080 (Full HD or 1080p). Dual monitor capability recommended *Unsupported Devices: MacBooks, netbooks, Chromebooks, tablets, or other mobile devices *Mobile Device Requirement: Smartphone with a working camera for multi-factor authentication and security verification processes 

*Hardwired USB headset with quality audio (recommended brands: Logitech, Plantronics, Microsoft, or similar)

 *Hardwired keyboard and mouse 

*Software Requirements: Windows Firewall must be enabled

 - Updated web browser (Edge, Mozilla Firefox, or Chrome)

- Windows Security real-time protection must be enabled and up-to-date 

*Internet Connectivity Restrictions: Wireless internet connections , unauthorized proxies or VPNs, 5G, satellite, microwave, and cellular hotspot internet services are prohibited. USB connected modems not supported

 *Telephone Requirements: Some clients may require a hardwired telephone (e.g., Plano telephone service, cable telephone, digital service, or VOIP through a physical hard phone) 

- Servicing telephone line should not interface with the computer and should not have voicemail, fax, or call waiting features

 *Additional Software: Secure desktop/secure remote worker software for remote access and work-at-home environment 

- Regular PC scans and software updates. Please review specific opportunity announcements for client requirements. Technical support may not be available for incompatible software configurations. Contractors are responsible for the safety and reliability of their equipment. Contracts will receive our comprehensive Equipment Guide.